Leadership Team

Lex Patterson: President

In 2005, Kent Green, founder of DAKCS Software Systems, selected Lex Patterson to replace him as President of the company. Lex has been a member of the DAKCS team for over 20 years and has held critical management roles throughout his tenure. His major focus has been two fold: improving the operational side of the business while creating a top notch professional customer support organization. His clear understanding of the importance of flawless customer service helped him to develop and implement a team of experts who work together successfully to solve business problems quickly and professionally.

Lex is a dynamic leader who has the unique ability to listen and communicate in a manner that encourages active user involvement. The diverse DAKCS user community knows that when they have ideas or concerns, Lex is right there, engaged and ready to take action. Lex works closely with his newly appointed management team and The DAKCS Advisory Board in order to stay close to the action and on top of industry issues that may impact the users and the product portfolio.

An avid fly fisherman, Lex enjoys the great Utah outdoors. He and his wife, Deena live in Harrisville, Utah where Lex has played an active role in local politics. They have three children and two wonderful young grandsons with whom they enjoy happy family time.

Chris Campbell: Executive Vice President

Chris Campbell began his career in the collections industry in 1981, when he joined DAKCS Software Systems and helped pioneer computer-based collections. He was instrumental in creating “The Sting”™ Collection System, which replaced

card-based queues that were standard in the industry at that time.

Chris went on to greatly expand the capabilities of electronic collection systems by moving from early proprietary computing platforms to a standard, UNIX based code that is portable across many modern computing architectures. He has been involved with design and development of many of current products available from DAKCS including Beyond.Net, VIC and @Client Services.

He holds a bachelors degree in Computer Information Systems and currently serves as the Executive Vice President for DAKCS coordinating the research and development, revision and software quality assurance services.

Although Chris has been responsible for many technological advances for the industry, he believes that the key to success is working with individuals that possess excellent communication and technical skills, and that truly want to make a difference.

Dax Nelson: Director of Product Implementation

Dax Nelson, the Director of Product Implementation is the newest member of the DAKCS management team. He has worked at DAKCS for 5 years and has held a variety of jobs which included software installer and help desk representative. During that time, Dax earned a reputation for his knowledge and understanding of key management issues that face the collections industry today. In addition, he possesses a unique customer service focus which made him a perfect fit for an important spot on the DAKCS management team. In 2006, Lex appointed him to this critically important position.

Dax holds a BS degree in Information Systems and Technology from Weber State University and is currently pursuing a Masters Degree from Utah State University. In addition to achieving his educational goals, Dax enjoys the Utah outdoors and taking part in all of the wonderful activities available. He and wife Kami have two beautiful children: a daughter, Navie and a new baby boy, Ridge. His interests include snowboarding, tennis, volleyball and softball.

Archie Smith: Director of Customer Support

Archie Smith has been a member of the DAKCS team for 17 years. During his tenure, he has enjoyed a wide variety of assignments all within the customer support organization. Starting as a support technician in 1990, he was promoted several times from technician to service team leader and recently to Director of Customer Support where he also oversees the entire technical support and custom design teams.

The proud recipient of a BA degree in computer science in 1990 and a highly skilled programmer, Archie brings some very unique personal and professional skills to the leadership team at DAKCS. A very dedicated employee, Archie has become a leader in his ongoing commitment to providing unparalleled customer service to the diverse user community. According to Archie, “I never tire of listening to and helping the DAKCS customers; their problems are my problems”.

Archie is married to a former DAKCS customer and employee; together they share the joys and challenges of bringing up four children: two boys and two girls. His personal life is as full as his life at DAKCS (and he loves every minute of it).